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Showing posts with the label NEOTEL

Jiyo Dil Se

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‘A young executive was nervously biting her nails.’ Unable to decide between work ethics and Jiyo Dil Se attitude she chose the latter. 2 days back:                    It was evening 7 pm on Mira's wrist watch and she has been wanting to walk up to the coffee vending machine for a break. Her day starts at 9 am in the NEOTEL call center where she works as a customer care executive. She just got over from a customer call regarding some billing issue. This was not a usual day to day call that she handles at a flick. It was a call from a person named Ankit Kaushik. Though she recognized his voice from the word 'hello' itself but her job protocol urged her to take details of his name and cellphone number to discharge her service as an executive. She wanted to scream on the phone to say she was Mira but her call sign name Mandy was mandatory as company s policy in answering query. She resolved Ankit's ...